In a previous issue I wrote how I can relieve my angst about a particular social or political issue by writing about it. Well, not this time. Small businesses continue to amaze me with their indifferent approach to customers to the point that one can easily conclude that they don’t really care about serving the public or making money for themselves. That mindset will eventually lead to the collapse of this important segment of our society.
A few examples will help focus on the problem. I purposely don’t provide enough information to be able to identify the small business involved for obvious reasons:
What bothers me about these instances is not that each one occurred, but rather that they all happened, which shows the state of our small business population in general. If this attitude of not being concerned about providing responsible service remains the cornerstone of these businesses, larger companies will enter the picture, provide the required services and, of course, charge higher prices. You think we have inflation now; just wait!